Complying with statutory regulations and internal rules, and the principles laid down in our Code of Conduct and the Code of Conduct for Business Partners, has top priority at diconium. The success of our company is based on Integrity and Compliance. To meet these standards, it is important to learn of potential employee or supplier misconduct and to put a stop to it. Therefore, we entrusted the Central Investigation Office of Volkswagen AG to operate an independent, impartial and confidential Whistleblower System on our behalf. Hence, diconium is linked to the Whistleblower System of the Volkswagen Group.
A key pillar of our Whistleblower System is the principle of procedural fairness. It also guarantees the greatest possible protection for whistleblowers, persons implicated and employees contributing to the investigation of reported misconduct.
This also includes offering opportunities for anonymous reporting and communication. We assure not to perform any steps in order to identify anonymous whistleblowers, who do not misuse our Whistleblower System. Retaliation of whistleblowers and all persons who contribute to investigations at diconium will not be tolerated. Persons implicated are presumed innocent until the violation is proven. Investigations will be conducted with the utmost confidentiality. The information will be processed in a fair, fast and protected process.
The qualified and experienced colleagues at the Investigation Office examine every report for potential misconduct by a Volkswagen Group employee thoroughly and follow it up systematically. First, you will get a confirmation of receipt. The Investigation Office then assesses your report. This includes gathering facts particularly from the whistleblower. Only if this initial evaluation shows grounds for suspicion of a violation an investigation by a dedicated Investigating Unit will be started. Afterwards, the results of the investigation will be assessed by the Investigation Office and appropriate measures will be recommended. Information about the status* and the outcome of the procedure will be given to you without undue delay.
Potential violations of the Code of Conduct for Business Partnes by suppliers, including serious risks and violations of human rights and environment by direct and indirect suppliers, can also be reported to the Investigation Office – as well as reports requiring otherwise immediate action. The Investigation Office will inform the responsible departments, who will process the issue accordingly. This particularly includes taking the necessary measures to minimize or end violations and/or risks.
Find more information on the respective procedural principles can be found here.
*The processing time varies depending on the subject of the procedure
For complaints or feedback or complaints about services of diconium or our business partners, please contact adrian.pasvante@diconium.com.
Please understand that we will not able to forward your request or take any action for reasons of responsibility.
The Whistleblower System offers various channels to report potential misconduct by diconium employees, violations of the Code of Conduct for Business Partners or serious risk and violations of human rights and environment in our Supply Chain.
However, this does not affect the statutory right to contact designated authorities as described below.
The Central Investigation Office of the Volkswagen AG can be reached via e-mail: io@volkswagen.de.
For customer complaints, please contact the channels listed under “A complaint about services to our customer”.
Central Investigation Office
Postal address:
Volkswagen AG, Central Investigation Office
Mailbox 1717
Berliner Ring 2
38436 Wolfsburg, Germany
In person
Please make an appointment in advance by writing an E-mail to io@volkswagen.de.
diconium has appointed external lawyers to act as Ombudspersons. They advise on the Whistleblower System or ensure that reports from whistleblowers are forwarded anonymously to the Investigation Office if desired.
If you want to get in contact with the Ombudsperson you can find their contact details here: https://www.ombudsmen-of-volkswagen.com/
You have the option of using a web-based communication platform SpeakUP to contact the Investigation Office in more than 65 languages. This system is confidential and technically secured and allows you to submit reports anonymously.
You can access the online reporting channel through the following link: https://goto.speakup.report/volkswagen
You can find detailed instructions on how to make reports online, by app or by phone here.
You can leave us a voice message by phone 24 hours a day, 7 days a week.
After entering the phone number (specific to the country you are in), you will be prompted to enter the organization code. Then, you can submit your report as a voice recording. Only a written transcript will be received by the Investigation Office. Dial back in to listen to the reply or further questions by our team.
Select a phone number from this list for your country or region and have the corresponding organizational code 122203 ready.
You can also download the Speak Up App “SpeakUp – Listen for a change “ by People Intouch (personal devices only) to access the secure reporting system. Through this app, you can submit your report in writing or leave a voice message (also anonymously). You will need the organization code 122203. Log back in to see our team’s reply or answer further questions. To download the app, you can also scan the QR code:
Questions or suggestions for improvement concerning the Whistleblower System can also be addressed to the Investigation Office.
If you have been interviewed in terms of an investigation, you have the possibility to give feedback to the Ombudsperson as independent body.
Furthermore, our local Compliance coordinator can also be addressed in all matters of the Whistleblower System via email irina.nastasa@diconium.com.
INFORMATION ON THE WHISTLEBLOWING SYSTEM IN ROMANIAN/
INFORMAȚII PRIVIND SISTEMUL DE RAPORTARE ÎN LIMBA ROMÂNĂ
Download the PDF
Declaration of data protection
The declaration of data protection for reports can be found here:
Information on data processing Whistlerblower system diconium Group
Declaration of data protection for the Whistlerblower System of the Volkswagen Group
Since 1995, we have been helping industry leaders such as VW, Bosch, Allianz, Kodak Alaris and Sick to harness the potential of digital transformation and deliver exceptional experiences to millions of customers. As a strong partner, we accompany companies through the entire process of digitalization: from Innovation & Strategy, UX, Data & AI, Commerce and Technology to the establishment of digital units.
One for all, all for one! Around 2,000 colleagues support our customers from fiveteen locations worldwide: Stuttgart, Berlin, Hamburg, Munich, Wolfsburg, Karlsruhe, Dresden, Ingolstadt, Bangalore, Detroit, Lisbon, Porto, London, Bucharest, Beijing, San Francisco Bay Area, Uae. What unites us? The courage to break new ground, mutual respect, teamwork and the will to make a lasting difference. diconium is a wholly owned subsidiary of the Volkswagen Group.